April 19, 2021
Interview Published by TechTarget — SearchITChannel, John Moore
Rapid Cloud Evolution – Unified Communications Managed Services Evolve Amid Pandemic
Service-level agreements, management layers, incident tracking and governance are all part of the evolving cloud communications service provider business model.
Customers seek assurance that their cloud-based infrastructure will be ready to run and operate consistently — demands they place on other familiar utilities.
John Moore, Senior Feature Writer at Tech Target – SearchITChannel, shares his findings on the rapid evolution of cloud based systems due to COVID-19.
COVID has accelerated the business mode as service providers manage cloud communications tools in a vastly different business climate.
Partners continue to work with clients as they build upon the stop-gap projects of 2020. They believe the market has staying power, investing in unified communications as a service (UCaaS), contact center as a service (CCaaS), and desktop as a service (DaaS), among other offerings.
Brendan Walsh, SVP of Partner Relations 1901 Group, a wholly owned subsidiary of Leidos, shares his perspective on the company’s as-a-service offerings, including communications and collaboration as a service, four elements — all with security integrated:
- Technology
- Routing, ticketing, and incident tracking
- Monitoring and management of assets and systems
- Governance and compliance.
Read the full interview here.
“Now, they are knocking on our door. The pandemic … has been a catalyst for speeding up modernization.”
– Brendan Walsh, SV of Partner Relations 1901 Group, wholly owned subsidiary of Leidos.
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