September 01, 2020
Automating Citizen Services – So We Are Prepared for Anything
Technology that can benefit the public by expediting agility, accelerating digital transformation, and improving performance through use of cloud
Largely manual and document-driven processes have presented the need for agencies to rethink how they operate and how they apply IT process automation within their organization. As technology becomes a business driver, process automation using emerging technology such as robotic process automation (RPA) can help agencies operate with greater purpose. With the impact of COVID-19, there is a renewed sense of urgency to accelerate automation in order to expedite slow processes and to drive operational efficiency and business continuity to better serve citizens.
Agencies are prioritizing the development of new, automated process. This brings a great opportunity for agencies to expedite agility, accelerate digital transformation, and improve performance through use of cloud. We applaud agency leaders for recognizing these enormous opportunities to better deliver citizen services using automation technology – as automation and digitization are viewed as critical to long-term organizational success.
Automation, including the use of RPA and AI tools, coupled with the re-skilling of the workforce will provide unprecedented productivity gains and performance improvement across public and private sector organizations. Furthermore, I suspect that this impending productivity jump will result in build true operational resilience into the workforce changing where we work, how we work, and who does the work. Very exciting times!” Sonu Singh, CEO 1901 Group
As the public sector embraces multi-cloud management, Infrastructure as Code (IaC), Continuous Integration and Continuous Delivery (CI/CD), robotic process automation (RPA), and machine learning (ML), the overall trend is continued growth in IT environments.
“Use of RPA and chatbots allows us to automated labor intensive “people powered processes” into an intelligent bot that can perform routine processes efficiently. This approach improves customer satisfactory as customers can gain access to intelligent automated agents that can immediately address common requests and workflows on demand. And, RPA also reduces administrative costs freeing up valuable resources and funding to support digital transformation.” Paul Wilkinson, EVP 1901 Group
There will be more pressure on workload management capabilities—pushing organizations to more advanced automated systems and workload management solutions. The complexity of automation is a top challenge. However, budget constraints and limited resources to deliver mission critical activities are also common roadblocks.
Digital transformation initiatives can take twice as long and cost twice as much as anticipated. A recent report from Gartner predicts that by 2025, more than 90% of enterprises will have an automation architect as this will increase the efficiency of existing operations so that more can be done with current resources. Automation is becoming more and more pervasive — providing tremendous benefits allowing agencies to save time and money, improve accuracy, performance, business processes, and transform culture.
“Federal agencies are excited to see real progress migrating to the cloud and modernizing their enterprise IT all while accelerating deployment, improving performance, and ensuring security.
1901 Group is dedicated to using automation to deliver efficiencies across our managed services portfolio including with our CI/CD pipeline that leverages partner technologies such as Red Hat OpenShift in AWS GovCloud. In the fast-paced world of IT, our CI/CD pipeline allows application developers to focus on meeting customer requirements and delivering high-quality code with robust security resulting from automation,” said Brendan Walsh SVP of Partner Relations of 1901 Group
Workloads will continue to move into public and private clouds, following the path taking from on-premises to multi hybrid-cloud environments. Collaboration between organizations and IT companies that are FedRAMP authorized with expertise in cloud infrastructure and migration in multi-cloud environments can help expedite these timely and timeless efforts – automating citizen services as it plays a central role in allowing agencies to be prepared for anything.
With the impacts of automation, technology is continuously improving while citizens expectations are rising alongside. Industry needs to stay on the front foot of service innovation to deliver experiences that citizens expect and will demand for improving our lives.
Relevant Links on Automation:
- Blog: G2X Industry Exchange with 1901 Group: Lessons Learned and How Industry Can Support Government Post COVID-19
- Blog: Mars 2020 Launch – Applause for the 1901 Group Helpdesk and Development Team
- Blog: Public Sector Innovation Requires Leveraging Managed Service Providers, Automation Platform, and Workforce 4.0
- Blog: Dramatic Disruptions – Changing the Way Federal Government Uses IT and Building an Adaptable Workforce
- Press Release: CEO Sonu Singh Speaks at Baird 2020 Virtual Private Company Technology & Services Conference
- Press Release: 1901 Group Collaborates with Red Hat to Expand FedRAMP Authorized Automation and Migration Capabilities to U.S. Government Agencies
- Press Release: George Batsakis Speaks on CNBC Event on Automation and IoT
- White Paper: Cloud Considerations for Managing Evidentiary Information
- Case Study: Changing How a Federal Civilian Agency Acquires IT Services to Save Money and Optimize Services
- Case Study: Modernizing a Federal Law Enforcement Agency’s Legacy Application and Systems to a Cloud-Based Environment Using DevSecOps Principles
Sonu is the founder of 1901 Group and corporate leader responsible for our strategic vision, innovative business model, and financial performance.
EVP and Chief Strategy Officer
George leads the company’s overall corporate development and strategy planning process and provides expertise in executive management, operations, new business development, emerging technology and technology partnership.
EVP, Business Development
Paul leads Business Development, Capture Management, Marketing, and Channel Partners. Paul provides leadership for 1901 Group’s growth initiatives by supporting the development of new markets and services.
EVP, Operations and Engineering
James brings over 25 years of industry experience to 1901 with a focus on delivering Information Technology business solutions and managed services.
SVP, Talent Strategy & Human Resources
Dana is the leader of our Human Capital Management function for providing organizational growth, performance, and profitability.
SVP, Partner Relations
Brendan leads our partner relations and management efforts and supports business development activities in addition to establishing strategic business alliances with leading cloud service providers and security solutions.
SVP, Service Management
Brian leads the development and management of our service offerings and brings great value in aligning our growth and delivery activities while ensuring profitability.