April 19, 2021
Interview Published by TechTarget — SearchITChannel, John Moore

Rapid Cloud Evolution – Unified Communications Managed Services Evolve Amid Pandemic

Service-level agreements, management layers, incident tracking and governance are all part of the evolving cloud communications service provider business model.

Federal technology upgrade could see cyber, SaaS outlayCustomers seek assurance that their cloud-based infrastructure will be ready to run and operate consistently — demands they place on other familiar utilities.

John Moore, Senior Feature Writer at Tech Target – SearchITChannel, shares his findings on the rapid evolution of cloud based systems due to COVID-19.

COVID has accelerated the business mode as service providers manage cloud communications tools in a vastly different business climate.

Partners continue to work with clients as they build upon the stop-gap projects of 2020. They believe the market has staying power, investing in unified communications as a service (UCaaS), contact center as a service (CCaaS), and desktop as a service (DaaS), among other offerings.

Brendan Walsh, SVP of Partner Relations 1901 Group, a wholly owned subsidiary of Leidos, shares his perspective on the company’s as-a-service offerings, including communications and collaboration as a service, four elements — all with security integrated:

  1. Technology
  2. Routing, ticketing, and incident tracking
  3. Monitoring and management of assets and systems
  4. Governance and compliance.

Read the full interview here.

“Now, they are knocking on our door. The pandemic … has been a catalyst for speeding up modernization.”

– Brendan Walsh, SV of Partner Relations 1901 Group, wholly owned subsidiary of Leidos.

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